Belmond Filmhouse accessiablity info

Belmont Filmhouse is committed to Equality, Diversity, and Inclusion:

Equality – staff, working partners and audiences treated equally regardless of membership of minority group

Diversity – celebrate, respect and value difference

Inclusion – bring people together whether as artists, arts organisations, audiences or communities


Visiting Belmont

All areas of the building are accessible to customers with limited mobility, including wheelchair users. There is a lift in the main foyer that serves all floors and the basement bar and cafe.

Wheelchair spaces in the cinemas

We have three screens, seating 272, 146 and 65 people. If you require a wheelchair seat, please book in advance to avoid disappointment. This will help us allocate adjoining seats for any companions. We’ll make every effort to accommodate customers who have not made a prior booking. If you need any further information or assistance, please speak to the box office manager on duty.

•                Screen 1 has a choice of six wheelchair spaces in rows N and P at the rear of the cinema

•                Screen 2 has ten wheelchair spaces at the front of the cinema

•                Screen 3 has five wheelchair spaces at the front of the cinema

Belmont Filmhouse screenings have unassigned seating, but if you need to reserve a specific seat, such as an aisle seat, or a place in the back or front row, please call 01224 343 500 to arrange this in advance.


Accessible toilet facilities

The main customer toilets, which include a fully accessible separate toilet, are in the basement. There is an additional toilet for people with disabilities on every floor. Each contains an emergency call point should you need to summon assistance.


Accessible screenings

In all three screens we provide audio description for those who are blind and partially sighted. There are two-channel infra-red systems in all three screens. Over-ear headphones can be provided at our box office. One channel provides audio description (please note AD is not available for every film). The other channel provides enhanced sound for hard of hearing customers, which is available for all screenings.

Captioned Screenings offer a service for our deaf and hard of hearing customers that displays additional auditory information on the screen. As well as showing the dialogue, Descriptive Subtitles provide information on other significant sounds. For example: when something is being sung; when a phone rings; when a door slams. This extra information allows customers using the subtitles to access the film more fully.

These screenings are dependent on the availability of the materials provided to us by the film distribution companies.


Accessible customers and our booking process

If you specifically require tickets for the wheelchair spaces available in our cinemas, you can buy tickets for these spaces by contacting Box Office on 01224 343 500.

If you require a companion to facilitate your visit to the cinema, we offer free places. These tickets can be booked when you buy your own ticket. We participate in the CEA card scheme where you can get a free ticket for your companion at any participating cinema in the UK. Access further information on the CEA card!


Disabled parking

Blue Badge Holders are permitted to park on Little Belmont Street.


Guide dogs and hearing dogs

Guide dogs are welcome at Belmont Filmhouse, Aberdeen. If you wish to take your dog into a performance, please inform us at the time of booking so that we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.


Parents, Carers and Guardians

All our public areas are accessible by lift for visitors using pushchairs and prams, and Baby Changing facilities are available in the accessible toilets on all floors. We can provide storage for buggies and prams during performances for some screenings. It is Belmont Filmhouse policy not to allow any children under the age of 3 years old to any screening, with the exception of Filmhouse Junior screenings, films which are specifically for children, and For Crying Out Loud (Carer and Baby) screenings. Babies under 12 months will be permitted to screenings for free if they do not require a seat and the film is for a young audience.


BSL Supported Screenings

We are delighted to introduce monthly BSL supported screenings to Belmont Filmhouse. There will be a BSL interpreter present in the foyer to answer any questions and all screenings will be captioned. Find out more about our BSL-Supported screenings!